Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders?
Zoe Alexander UK ships worldwide with DHL / Royal Mail and within the UK with Royal Mail 1st Class Signed For Service. For a guide to costs click on our link below:- DELIVERY CHARGES UK / WORLDWIDE
Which payment methods are accepted?
Zoe Alexander UK accepts PayPal and the following credit and debit cards:-
- VISA ELECTRON
- VISA DEBIT
- MASTERCARD MAESTRO
- DINERS CARD
- DEBIT MASTERCARD
How long will delivery take?
UK orders are dispatched by Royal Mail 1st Class Signed For Service with delivery in 24-48 hours. International orders are dispatched by DHL with delivery in 2-3 working days and Royal Mail, between 3 to 15 days depending on destination country.
How secure is shopping online with Zoe Alexander UK? Is my data protected?
Zoe Alexander UK uses the PayPal Pro Payment Gateway which is a secure payment gateway provider. We do not store any of your payment details on our site.
What exactly happens after ordering?
Your order is usually processed within 24 hours of payment. We will try to contact you directly to check you are happy with the sizes you have chosen. Your order is delivered by Royal Mail 1st Class in the UK or by Royal Mail/DHL internationally. Both forms of delivery are tracked and signed for where the country permits.
Do I receive an invoice for my order?
Zoe Alexander UK prints an invoice with every order that accompanies your shipment with a packing list itemising your order.
Please send any inquiries to:- firstname.lastname@example.org We will always endeavour to answer your inquiries within 24 hours.